<div class="support-policy">

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        <h3>Demo site display</h3>
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      <div class="col-detail">
        <p>Your site does not look like our demo site? No problem, provide us your site details and we will help you. Temporary login info if provided makes this task a breeze. Login info can be submitted even in our forums in the hidden fields (mods eyes only).</p>
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      <div class="col-level level-1">
        <div class="level-info">
          <span class="face"></span>
          <span class="count-up">100%</span>
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        <strong>Excellent</strong>
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  <div class="col-md-4">
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      <div class="col-type">
        <h3>Bugs</h3>
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      <div class="col-detail">
        <p>We hate bugs and act swiftly to crush them. Provide us steps to replicate the bug and let us do the rest.</p>
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      <div class="col-level level-1">
        <div class="level-info">
          <span class="face"></span>
          <span class="count-up">90%</span>
        </div>
        <strong>Excellent</strong>
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  <div class="col-md-4">
    <div class="policy-item">
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        <h3>New feature requests</h3>
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      <div class="col-detail">
        <p>As long as the feature will add value to the product and is requested by others too, we will add them.</p>
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      <div class="col-level level-2">
        <div class="level-info">
          <span class="face"></span>
          <span class="count-up">80%</span>
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        <strong>Maybe, maybe not</strong>
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        <h3>Customizations</h3>
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      <div class="col-detail">
        <p>Limited customization support is available only for developers. For regular members minor customization requests may be fulfilled depending upon the workload and staff discretion.</p>
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      <div class="col-level level-2">
        <div class="level-info">
          <span class="face"></span>
          <span class="count-up">80%</span>
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        <strong>Limited</strong>
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  <div class="col-md-4">
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      <div class="col-type">
        <h3>3rd party extensions issue</h3>
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      <div class="col-detail">
        <p>Lets face it, while we do test our templates with popular extensions at random but its not possible to cover all of them. So, our take on this is very clear : if it works in Joomla default templates but not in our templates, we will try our best to fix it, provided the 3rd party extension developer is using standard unmodified dependent libraries.</p>
      </div>
      <div class="col-level level-3">
        <div class="level-info">
          <span class="face"></span>
          <span class="count-up">75%</span>
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        <strong>Very Good</strong>
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  <div class="col-md-4">
    <div class="policy-item">
      <div class="col-type">
        <h3>Old versions</h3>
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      <div class="col-detail">
        <p>We recommend using the latest versions of products in your site but we also understand that its not possible everytime. If provided with full details, screenshots and temporary login details, we can have a look and try to help.</p>
      </div>
      <div class="col-level level-3">
        <div class="level-info">
          <span class="face"></span>
          <span class="count-up">70%</span>
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        <strong>Tricky</strong>
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        <h3>Adding module positions or layout changes</h3>
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      <div class="col-detail">
        <p>As long as it does not fall under customization expect good support. Please note, sometimes the template concept can be restrictive, for example : we cant help to add module position in JA Smashboard which is horizontal scrolling as it may break responsive layouts.</p>
      </div>
      <div class="col-level level-4">
        <div class="level-info">
          <span class="face"></span>
          <span class="count-up">40%</span>
        </div>
        <strong>Maybe, maybe not</strong>
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  <div class="col-md-4">
    <div class="policy-item">
      <div class="col-type">
        <h3>Javascript conflicts</h3>
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      <div class="col-detail">
        <p>We understand that javascripts conflict can put the whole site purpose in limbo. We always help user investigate such issues and if it can be fixed from our side, we always fix them. If we express helplessness due to 3rd party extension issues, you will have to take it up with them. We are always ready to work with others to resolve such issues.</p>
      </div>
      <div class="col-level level-4">
        <div class="level-info">
          <span class="face"></span>
          <span class="count-up">30%</span>
        </div>
        <strong>Maybe, maybe not</strong>
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  <div class="col-md-4">
    <div class="policy-item">
      <div class="col-type">
        <h3>Ping Pong</h3>
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      <div class="col-detail">
        <p>We hate it. We can not provide efficient support if you post single line poorly formatted questions without detailed description of the issue faced. You will only get blunt wild guesses as replies, not to mention the prolonged resolution time. Help us to help you.</p>
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      <div class="col-level level-5">
        <div class="level-info">
          <span class="face"></span>
          <span class="count-up">20%</span>
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        <strong>ignored</strong>
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        <h3>Server &amp; Hosting</h3>
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      <div class="col-detail">
        <p>We can only help to point out issues, beyond that its between you and your hosting provider.</p>
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      <div class="col-level level-6">
        <div class="level-info">
          <span class="face"></span>
          <span class="count-up">0%</span>
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        <strong>Very very limited</strong>
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</div> <!-- End support policy -->